IT & Talent Acquisition Support Specialist

Who We Are 

At BrightPath, we support people in meaningful ways every day — and that starts with supporting the teams who deliver care and services in our communities. We believe that when employees have reliable technology and strong operational support, they can focus on what matters most: providing exceptional services to the individuals and families we serve.

Position Summary

The IT & Talent Acquisition Support Specialist is a mission-driven, service-focused role that helps BrightPath run smoothly by supporting both technology needs and high-volume hiring efforts. In this hybrid position, you’ll be the first line of support for employee IT issues while also helping build strong hiring pipelines for vital frontline roles, including Behavior Technicians, IHS, and MHS positions.

This position typically averages 70% IT Support and 30% Talent Acquisition Support, but the split may flex based on hiring needs, onboarding cycles, and operational priorities. You’ll work closely with the HR and Administrative team, helping ensure our systems, tools, and processes enable employees to do their best work. This role reports to the Chief Operating Officer. 

Job Type: Full Time Exempt  

Available Work Schedule: Core Corporate Hours are Monday through Friday from 8:00am-5:00pm. Hybrid position, working in office at least two days per week. On-site availability at the corporate office or residential locations for workstation setup, troubleshooting, and onboarding waves. Flexibility during peak hiring periods or operational transitions.

Salary Range: $65,000-$85,000

Reports To: Chief Operating Officer

Key Responsibilities

IT Support (~70%)

You’ll help employees feel confident, supported, and set up for success in their work. 

User Support, Installation and Configuration

• Create and maintain a ticketing/tracking system to support the organization and allow for tracking of trends, turn around times and outstanding concerns. 
• Respond to IT tickets, phone calls, and emails for employee technical issues.
• Provide friendly, clear, and responsive support for staff across departments and locations.
• Maintain our “standard” hardware tools, order hardware in advance of start dates and maintain an adequate supply to support training and replacement needs. 
• Set up workstations/laptops, printers, software, and peripherals for new hires and current staff.
• Configure laptops/desktops, monitors, docking stations, mobile devices, and other tools needed for the role.

Troubleshooting & Maintenance

• Diagnose and resolve hardware issues (PCs, laptops,  peripherals).
• Troubleshoot software problems including operating systems, endpoint protection, and productivity tools. 
• Support employees with access and usability questions across BrightPath’s core tools and applications.
• Escalate advanced issues to vendors or specialized support partners, as needed.
• Monitor systems/endpoints, perform routine updates (as needed), support backup processes, and assist with identifying and implementing endpoint security practices.
• Maintain IT inventory including device assignments, replacements, warranties, and lifecycle tracking.

System Management & Access Control

• Create and manage user accounts, permissions, and password resets across BrightPath systems, including:
  • Google Workspace (Gmail, Google Drive, Shared Drives, Google Voice, Docs/Sheets)
  • HRIS, Recruiting/ATS, EMR, Scheduling Software, Expense Management Tools
• Ensure access aligns with role requirements, security practices, and operational needs.

Continuous Improvement & Workflow Efficiency

• Identify opportunities to leverage existing and new technologies that enhance the efficiency and effectiveness of BrightPath workflows, including improvements to data entry and accuracy, internal communication, document management and organization and workflow automation and consistency.
• Partner with HR, Leadership and Administrative staff to recommend practical improvements, support implementation, and help employees adopt tools successfully.

Documentation

• Log service requests and resolutions in the tracking/ticketing system.
• Document solutions and common fixes to help improve speed, consistency, and team knowledge over time.

Talent Acquisition Support (~30%)

• You’ll help BrightPath grow by supporting hiring for roles that directly impact the people we serve–taking direction from the HR team.

High-Volume Recruiting Support

• Support high-volume hiring for Behavior Technicians, IHS, and MHS roles by helping keep candidate workflows moving.
• Assist with candidate communication, scheduling, and coordination to create a welcoming, responsive candidate experience.
• Maintain accurate candidate records, status updates, and next-step tracking in JazzHR.

Sourcing Strategy Contribution & Execution

• Contribute to sourcing strategy by sharing ideas that strengthen pipelines and improve candidate flow.
• Execute sourcing activities such as: Searching candidate databases and job boards, Conducting outreach and follow-ups, Supporting recruiting campaigns and job posting refresh cycles
• Tracking outreach response rates and identifying what’s working

Pipeline & Recruiting Operations Support

• Monitor candidate pipelines and proactively flag bottlenecks or gaps.
• Support recruiting reporting and operational tasks as needed in partnership with Talent Acquisition and Operations.
• Maintain discretion and confidentiality with candidate information at all times.

Skills & Qualifications

Technical Skills

• Proficiency supporting a Google Workspace environment (Gmail, Drive, Shared Drives, Docs/Sheets, Google Voice).
• Strong troubleshooting and problem solving skills with employee devices, peripherals, OS issues, and endpoint security tools.
• Creative problem solving skills.
• Proven experience implementing technical change, including end-user design, job aid creation and training. 
• Basic networking knowledge (Wi-Fi fundamentals).
• Comfort with account creation, role-based permissions, and password resets.
• Experience using a ticketing system and documenting solutions.
• Experience with HRIS, Recruiting, ATS, Scheduling, EMR and Expense Management systems, preferred. 

Talent Acquisition Support Skills

• Ability to work in a fast-paced, high-volume hiring environment.
• Experience with candidate sourcing, outreach, or ATS platforms (preferred).
• Strong organization, follow-up, and scheduling coordination.

Soft Skills and Competencies

• Warm, patient, and service-oriented approach.
• Strong communication and ability to explain solutions clearly.
• Excellent time management and flexibility when priorities shift.
• High discretion with sensitive employee and applicant information.
• Reliable, proactive, and comfortable working closely with all levels of leadership and staff. 
• Ability to work under tight deadlines. 
• Performance measured both qualitatively and quantitatively–roles will be accountable to lead projects and consistently meet established metrics/goals.

Education / Certifications (Preferred)

• Associate’s degree in IT, HR, business, or related field (or equivalent experience).
• Relevant certifications such as CompTIA A+ are a plus.

Working Conditions / Expectations

• Ability to lift/move equipment up to ~25 lbs.
• Hybrid position, working in office at least two days per week.
• On-site availability at the corporate office or residential locations for workstation setup, troubleshooting, and onboarding waves.
• Flexibility during peak hiring periods or operational transitions.

BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.