Program Coordinator – Youth Crisis Stabilization

Burnsville, MN

Full Time

Residential Services

Manager/Supervisor

BrightPath is opening a new short-term crisis stabilization home in the Twin Cities metro this September, and we're hiring the Program Coordinator who will help run it from day one.

This is a hands-on leadership role. You are not behind a desk — you work five direct care shifts a week, in ratio, alongside the team you're training. You'll know every young person in the home because you're in it with them.

Because the program is new, you get something rare: a chance to build the routines, the medication systems, and the documentation habits correctly the first time, instead of inheriting someone else's shortcuts.

About the Program

Two-bed, 245D-licensed residential crisis stabilization home serving youth on DD or CADI waivers
Short-term by design — the county length-of-stay target is 90 days, and transition planning starts at intake
Referrals come through the Metro Crisis Coordination Program (MCCP) for the seven-county metro region
Acuity-based staffing from 1:1 to 3:1, with 24/7 awake coverage
Located in Anoka or Ramsey County (site being finalized)

Who You'll Serve

We would rather tell you now than have you find out in week three. The young people referred here are in real crisis — losing a placement, boarding in a hospital, or at risk of commitment. Presentations commonly include physical and verbal aggression, self-harm and suicide risk, elopement, and property destruction. Many carry trauma histories and co-occurring diagnoses.

They are also kids who need meals cooked, rides to school, someone to notice when a medication isn't working, and an adult who stays calm. That is the job.

How This Differs From a Standard Program Coordinator Role

In a long-term home, you build a rhythm with the same people over years. Here, you rebuild it every few months. That means:

Intake moves fast — you'll set up medication systems, documentation, and daily structure for a new arrival on short notice
Baseline behavioral data matters enormously, because the behavior support plan gets updated every two weeks based on what you and your team record
Discharge is the goal, not a disruption — you'll help prepare the receiving provider so what worked here keeps working there
Acuity is higher and staffing is denser, so your coaching of newer staff happens in real time, on shift

What You'll Do

Direct care and program implementation

Provide direct care and support based on each person's Support Plan and Support Plan Addendum
Support daily cares, ADLs, medical needs, and mental health supports
Implement person-centered programming in alignment with the Support Plan Addendum and Individual Abuse Prevention Plan
Assist in developing goals, monitoring progress, and collecting program data
Complete and distribute progress reports
Participate in interdisciplinary team (IDT) meetings and contribute to care planning and transition coordination
Handle meal planning, grocery shopping, and household supplies, ensuring three nutritious meals daily per licensing standards
Oversee site cleanliness and make sure assigned cleaning tasks are completed each shift

Health needs and medication management

Oversee healthcare coordination, including medication orders, inventory, and Medication Administration Review with the Registered Nurse
Track medical appointments, update records in Therap E-MAR via the Pharmacy Message interface, and document after-visit summaries accurately
Review Medication Administration Records regularly, resolving gaps and missing entries
Coordinate medication reconciliation at intake and prepare medication documentation for discharge
Escalate discrepancies to the nurse and Program Manager promptly

Team support and training

Train new staff and coach the team on care plans, ADLs, and active treatment plans
Maintain house and client binders to agency and licensing standards
Work with centralized scheduling to ensure adequate coverage
Help facilitate regular staff meetings

Compliance and documentation

Ensure compliance with licensing standards, including quarterly fire and weather drills
Document program data and daily logs accurately and on time
Review data to confirm each shift has the correct number of entries for the program and staffing ratio
Follow up with staff on behavioral incidents and safety concerns, ensuring proper documentation and reporting
Complete quality improvement tools and attendance records

House budget

Allocate Divvy transactions correctly and maintain accurate records
Upload receipts, verify purchases, and follow budgeting guidelines and authorized-use policies

Schedule

Full-time, non-exempt. Five in-ratio direct care shifts per week, including a weekend rotation and participation in the on-call rotation. Openness to morning, evening, or overnight shifts as program needs require.

Qualifications

A minimum of 50 hours of education and training related to human services and disabilities
Experience supporting a vulnerable population in a healthcare oversight capacity
Leadership experience and/or training in disability services
Ability to collaborate with a team on healthcare needs, care plan management, and IDT coordination
Proficiency with electronic documentation; experience with Therap, Google Workspace, or similar systems
Must pass a Department of Human Services background study and maintain qualified status
Current valid driver's license and insurance as required by state law

Preferred

Experience supporting minors or adolescents in a residential setting
Experience in crisis, behavioral health, or high-acuity residential programs
Familiarity with 245D standards, the Positive Support Rule, and behavior support plan implementation
Experience with Therap E-MAR and pharmacy interfaces
Experience opening or standing up a new program

What's Behind You

Program Manager on site who owns intake decisions, behavior support planning, and crisis response direction
Clinical Director for case consultation and incident debriefing
Internal nursing for medication oversight and individualized health training plans
In-house CPI-certified instructors — staff receive an 11-hour CPI course plus trauma-informed and DBT-informed skills training, well beyond 245D minimums
Centralized recruiting and scheduling — we intentionally over-hire so acuity spikes don't become staffing emergencies

Physical Requirements

Stand or walk for up to 8 hours per shift
Support individuals with mobility needs, including transfers
Lift and move up to 50 lbs infrequently
Bend, kneel, reach, and climb stairs occasionally
Implement approved physical interventions when necessary and maintain a safe environment during behavioral incidents

Compensation and Benefits

Pay: $30/hour

Individual Coverage Health Reimbursement Arrangement (ICHRA) for healthcare; some ICHRA-compatible plans allow HSA and/or FSA contributions
Dental and vision insurance through Mutual of Omaha
401(k) with 3.5% company match
Paid time off and paid holidays
Employee Assistance Program
Ongoing professional development, including CPI certification
Employee recognition programs and team-building events

About BrightPath

BrightPath was established to enable the freedom to pursue joy by providing quality residential services for individuals with disabilities. We emphasize the benefit of self-determination so that each person has maximum opportunities to exercise choices that guide them on the path to maximum independence — embracing, supporting, and honoring each person's individuality in a setting integrated in the community.

Apply Today

If you want to lead from inside the work rather than above it, and you want to help build a crisis program the right way from the start, we want to meet you. Help us light the path to a brighter future.

BrightPath LLC is an Equal Opportunity Employer.

BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.

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This role transports individuals in your personal vehicle. To qualify you must meet ALL of the following: (1) valid, unrestricted driver's license — not suspended, revoked, or limited; (2) fewer than 2 moving violations in the past 36 months; (3) no more than 1 accident in the past 12 months; (4) no DUI/DWI, reckless driving, racing, fleeing, or other prohibited incidents; (5) personal auto liability insurance with a Combined Single Limit of at least $300,000; (6) at least 18 years old with 2+ years of driving experience for your vehicle type; (7) willing to submit to an MVR review at hire and every 6 months. Do you confirm you meet ALL of these requirements?*

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