Designated Manager - Residential Services

West Saint Paul, MN
Full Time
Manager/Supervisor

Designated Manager - Residential Services

Location: On-Site with Travel
Salary: $75,000-$90,000 annually

The Designated Manager (DM) provides operational and programmatic leadership for BrightPath’s Community Residential Settings (CRS) and Crisis Respite programs. Reporting directly to the Clinical Residential Director, the DM ensures that each program site delivers high-quality, person-centered, and clinically aligned care for individuals with developmental disabilities, serious mental illness, and co-occurring conditions. This role combines direct oversight of site operations with leadership responsibilities for program teams, fiscal performance, and compliance. The DM acts as a bridge between clinical strategy and daily operations, ensuring staff have the tools, training, and coaching needed to provide trauma-informed, evidence-based supports.

Responsibilities: 

Personnel management of direct support teams including but not limited to:

  • Supervise and coach Designated Coordinators, Lead Staff, and Behavior Technicians, promoting accountability and professional growth.
  • Participate in all direct service staff recruitment as necessary, professional training and ongoing performance evaluations and creating development opportunities.
  • Assure that programs are adequately staffed and maintained within budget guidelines.
  • Ensure high quality documentation and performance by making sure that appropriate quality assurance measures are in place.
  • Attend meetings and facilitate communication between the management team and program staff.
  • On call for emergencies and critical issues occurring Monday 8am- Friday 4pm.

 Coordination of client services including but not limited to:

  • Screen referrals based on the needs of supported individuals, coordinate site tours and develop service contracts. 
  • Assist with the decision-making processes and intake related to selection of new participants to the Community Residential Setting program and Crisis Respite program
  • Conduct client intakes, admissions and assessments and assure that individualized service plans are developed, implemented, reviewed, revised as necessary and reported on as required by licenser/certification standard.
  • Attend client support team meetings as needed.
  • Provide and oversee high-quality comprehensive documentation regarding individualized service plans as required by licenser/certification standards. Conduct site audits, incident reviews, and develop corrective action plans.
  • Participated as required in investigations and both the internal and external reporting of possible neglect or abuse of vulnerable adults. Identify incident patterns and implement corrective actions.
  • Assist and oversee the development of daily client programming, behavioral tracking, and client outcome achievement percentages.
  • Serve as a communication liaison between guardians and other service providers.
  • Oversee and participate in the after-hours and weekend on-call rotation.

 Coordinate program development including but not limited to:

  • Responsible for ensuring programs are run according to the organization’s mission and promoting a positive work environment.
  • Create quality contracts, proposals, reports, presentations as needed.
  • Develop and maintain programs, policies and procedures keeping up to date with state rules and legislative changes for all types of services.
  • Develop and maintain strong community relationships through working with counties and regions to identify key need areas for new program development in response to community needs.
  • Conduct program evaluations and quality assurance reviews.
  • Serve on the Program Design Team to participate in continuous quality improvement.
  • Participate in tracking, implementing, and developing required 245D staff training.

Financial Performance and Viability of New Service Lines

  • Create Rate Exceptions utilizing cost drivers and specified client support needs.
  • Manage site-level budgets, staffing patterns, and P&L performance; create and submit rate exception requests based on clinical and staffing needs.
  • Execute financial metrics and P&L for each Residential Site.
  • Drive ongoing fiscal integrity of new Residential Sites through management of proposed annual budget and monthly financial statement reporting.

Skills/Abilities:

  • Proven leadership abilities in fostering a culture of accountability, high level of responsive, professional and respectful communication supporting continuous improvement.  
  • Effective time-management, organizational, prioritization skills, and decision-making abilities, utilizing good judgment while being flexible and able to anticipate and respond effectively to change, emerging needs and emergencies.
  • Demonstrated skill and experience supporting individuals with extraordinary needs and crisis management. 
  • Excellent judgment and creative problem-solving skills including negotiation and conflict resolution.

Qualifications:
Must meet the Designated Manager qualifications in accordance with 245D requirements, minimum of 3 years supervisory level experience in disability or behavioral health services; 5+ preferred, and must minimally have:

 

(1) a baccalaureate degree in Human Services, Social Work, or Psychology (Master’s Degree preferred) and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older

(2) an associate degree in a field related to human services, and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older;

(3) a diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or

(4) a minimum of 50 hours of education and training related to human services and disabilities; and

(5) four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).

(b) The designated manager must be competent to perform the duties as required and must minimally meet the education and training requirements identified in subdivision 2, paragraph (b), and have a minimum of three years of supervisory level experience in a program providing direct support services to persons with disabilities or persons age 65 and older.

Working Conditions:

  • Frequent use of standard office equipment (such as telephone, computer, printer and copy machine).
  • Sitting for long periods of time and/or working on feet for long periods of time.
  • Occasional lifting up to 50 pounds.
  • Standing, sitting, walking, bending, stooping and twisting. Frequent full range of motion, manual dexterity and eye-hand coordination.
  • Driving between residences throughout the Twin-Cities area.
  • Must be able to work after-hours when required to oversee response to emergencies.
  • This position is community based at sites during regular working hours


Why Join Us?

  • Make a meaningful impact in the lives of supported individuals
  • Lead a team dedicated to person-centered, empowering care
  • Opportunities for professional growth and development
  • Competitive salary and a comprehensive benefits package

Benefits Package:

  • Individual Coverage Health Reimbursement Arrangement (ICHRA) for healthcare. Some ICHRA-compatible plans allow for HSA and/or FSA contributions
  • Dental and vision insurance through Mutual of Omaha
  • 401(k) with 3.5% company match
  • Paid time off
  • Employee Assistance Program
  • Ongoing professional development opportunities
  • Employee recognition programs
  • Team-building events
  • Paid holidays
  • Flexible scheduling options (when possible)

At BrightPath, we believe in investing in our employees' wellbeing and future. Our comprehensive benefits package is designed to support you both personally and professionally, allowing you to focus on making a difference in the lives of the people we serve.

Apply now to join our team and help light the path to a brighter future for adults with disabilities!

 

BrightPath LLC is an Equal Opportunity Employer


 

BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.

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