Director of Clinical Services and Quality Assurance

New Hope, MN

Full Time

Senior Manager/Supervisor

Director of Clinical Services & Quality Assurance
BrightPath, LLC - New Hope, MN

Compensation & Benefits

Salary: $90,000-$120,000

Benefits Package

Individual Coverage Health Reimbursement Arrangement (ICHRA) for healthcare; some ICHRA-compatible plans allow for HSA and/or FSA contributions
Dental and vision insurance through Mutual of Omaha
401(k) with 3.5% company match (eligible after one year of employment; enrollment windows in January and July)
Paid time off
7 paid holidays per year
Earned Sick and Safe Time (ESST) accrued per Minnesota law
Employee Assistance Program (EAP)
Ongoing professional development opportunities

About BrightPath

BrightPath is a growing Minnesota 245D-licensed human services organization serving the Twin Cities metro. We provide person-centered residential, community-based, and crisis support services for individuals with complex mental health and behavioral support needs — helping them live full, self-directed lives. With roughly 200 employees across multiple residential and community programs, we run on a structured leadership operating cadence that gives directors clear quarterly priorities, weekly leadership team accountability, and scorecard-driven decision-making — so leaders can focus on outcomes rather than chasing process.

Position Summary

The Director of Clinical Services & Quality Assurance is a newly created senior leadership role responsible for establishing and overseeing BrightPath's clinical framework and quality assurance infrastructure. This role serves as BrightPath's senior clinical authority under Minn. Stat. § 245D, ensuring services are evidence-based, person-centered, and fully compliant with Minnesota DHS and 245D standards.

You will partner closely with the Director of Services and program leadership to align clinical practice, compliance, and quality outcomes across all programs, and provide direct leadership and supervision to the Quality Assurance and Training team leadership.

This is a build-and-lead role: you will design BrightPath's clinical scorecard framework, establish the FBA/PSTP review cycle, build the clinical training curriculum spine, and own the QA audit and corrective-action systems. The ideal candidate brings experience supporting individuals with complex behavioral, mental health, crisis respite, and acute crisis service needs across residential, HCBS, and community-based environments — and has a demonstrated ability to develop and lead staff training in those settings.

Key Responsibilities

Clinical Oversight & Positive Support Services

Serve as BrightPath's designated Positive Support Professional — or qualify for the role within an agreed-upon timeline — under Minn. Stat. § 245D.091, providing oversight of all positive support services across BrightPath's licensed programs
Conduct or oversee Functional Behavioral Assessments (FBAs) for individuals with restrictive or complex behavioral support needs
Develop, review, and approve Positive Support Transition Plans (PSTPs) in accordance with 245D requirements and DHS timelines
Ensure all restrictive interventions are properly authorized, documented, monitored, and transitioned in compliance with 245D rule requirements
Provide clinical consultation and co-facilitation support for IDT meetings involving behavioral or clinical concerns
Support clinical risk review and behavioral planning across programs

Support Plan Development & Documentation

Oversee the quality and clinical integrity of all individual support plans, ensuring person-centered language, measurable outcomes, and regulatory compliance
Partner with program leadership to develop and update service-specific support plans, health assessments, and risk protocols
Establish and maintain a systematic review cycle for the full 245D documentation stack (FBAs, PSTPs, BSPs, CSP/SP-As, IAPPs, SMAs, ITPs, risk assessments, MnCHOICES, and clinical/mental health assessments)
Ensure documentation in Therap and other platforms meets person-centered and regulatory standards

Admissions & Service Planning

Participate in referral and admissions reviews to assess clinical appropriateness, behavioral support needs, and program fit
Provide clinical guidance on transition planning, behavioral stabilization, crisis response, and service coordination
Collaborate with operational leadership to ensure adequate staffing supports and risk mitigation strategies are in place for individuals with complex needs

Quality Assurance & Compliance

Lead organizational compliance efforts related to 245D, DHS, and applicable regulations
Serve as the clinical subject matter expert during DHS licensing surveys, OIG site visits, and corrective action processes
Support organizational readiness for licensing reviews, corrective action plans, and external audits
Partner with the QA Manager to develop and maintain quality assurance systems, audits, scorecards, and corrective action plans
Monitor documentation, service delivery, incident reporting, and internal controls to ensure compliance
Stay current on changes to Minnesota 245D rules, DHS guidance, and best practices in positive support and behavioral health services
Identify risks, trends, and gaps while implementing sustainable improvements

Training & Staff Development

Develop and deliver training to Direct Support Professionals, Program Managers, and Directors on positive support strategies, behavioral de-escalation, and clinical documentation standards
Provide ongoing coaching and technical assistance to staff implementing behavior support plans or working with individuals with complex behavioral needs
Assess organizational training needs and partner with leadership to prioritize clinical and compliance-related staff development initiatives
Collaborate with Training leadership to integrate clinical content into new hire onboarding and annual training programs
Support development of organization-wide clinical standards, training initiatives, and quality improvement strategies

Leadership & Supervision

Directly supervise Quality Assurance and Training leadership staff, including performance management, coaching, accountability, and professional development
Partner with executive leadership on policy development, operational planning, and organizational compliance initiatives
Participate in BrightPath's leadership operating cadence — weekly leadership team meetings, quarterly priority-setting and goal ownership, and scorecard accountability for the Clinical Services and Quality Assurance function
Collaborate with the Directors of Residential, UBS, and Training to align clinical practice with operational goals
Collaborate with interdisciplinary teams, county case managers, and external partners to support coordinated, person-centered care
Represent BrightPath in clinical and behavioral health stakeholder communities, including case manager and county partnerships
Help foster a culture of accountability, continuous improvement, and high-quality service delivery

Minimum Qualifications

Education

Bachelor's degree in Social Work, Human Services, Psychology, Behavioral Sciences, or a related field required
Master's degree strongly preferred

Licensure / Certification — REQUIRED

Active Minnesota licensure or certification in one of the following:

Licensed Psychologist (LP)
Licensed Independent Clinical Social Worker (LICSW)
Licensed Professional Clinical Counselor (LPCC)
Licensed Marriage and Family Therapist (LMFT)
Board Certified Behavior Analyst (BCBA)
LGSW or LSW actively on a documented track to LICSW
Or equivalent credential meeting Positive Support Professional or Positive Support Analyst standards under Minn. Stat. § 245D.091

Positive Support Professional qualification under § 245D.091 strongly preferred. Candidates who are credential-eligible but not yet qualified will be considered if willing to obtain qualification on an agreed-upon timeline.

Experience

Minimum 3 years of supervisory or leadership experience in a 245D, HCBS, behavioral health, or human services setting
Demonstrated experience supporting individuals with complex behavioral health needs, crisis respite, or acute crisis service environments
Demonstrated experience developing, reviewing, or overseeing the 245D documentation stack (FBAs, PSTPs, behavioral support plans, crisis plans, CSP/SP-As, IAPPs, SMAs, ITPs, risk assessments, MnCHOICES, and clinical/mental health assessments)
Experience with audits, compliance systems, corrective action planning, and quality assurance processes
Working knowledge of Minnesota DHS licensing, HCBS waiver frameworks, and/or § 245D Positive Support Services requirements
Experience developing and delivering training programs for clinical or direct support staff

Additional Requirements

Valid Minnesota driver's license, reliable transportation, and ability to travel to BrightPath residential and program sites across the Twin Cities metro
Ability to pass a Minnesota Department of Human Services background study clearance
Hybrid schedule: in-office Tuesday–Thursday at BrightPath's New Hope, MN office; remote-eligible Monday and Friday

Preferred Qualifications

Already qualified as a Positive Support Professional under § 245D.091
Prior experience as a Positive Support Analyst or Positive Support Professional in a 245D-licensed or HCBS setting
Experience with Therap or other electronic health record / documentation platforms
Training in trauma-informed care, motivational interviewing, or evidence-based positive support frameworks
Curriculum design experience, or experience as a trainer/coach in a disability services environment
Familiarity with adult learning principles
Experience presenting in IDT meetings, attending DHS licensing surveys, or interfacing directly with DHS licensing staff
Familiarity with EOS/Traction or comparable structured leadership frameworks (e.g., OKRs, Lean management systems, quarterly priority-setting cycles)
Master's-level candidates on a documented independent clinical licensure track (LICSW, LPCC, LMFT)

What We're Looking For

We are seeking a strong clinical leader who can balance compassionate, person-centered care with accountability, compliance, and operational excellence. The ideal candidate is organized, collaborative, proactive, and confident navigating both clinical and regulatory environments — and is energized by the chance to build a clinical and QA function rather than inherit one

BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Which of the following best describes your current Minnesota licensure or certification status?*

Do you have direct experience developing, reviewing, or overseeing FBAs, PSTPs, behavioral support plans, and crisis plans for individuals with complex behavioral health, crisis respite, or acute crisis service needs?*

Do you have experience participating in audits, corrective action planning, or DHS licensing reviews (or comparable regulatory reviews)?*

How many years of clinical, quality assurance, or compliance leadership or supervisory experience do you have in a 245D, HCBS, behavioral health, or human services setting?*

Have you directly supervised salaried or exempt staff (e.g., managers, coordinators, supervisors)?*

Are you willing and able to travel to program sites throughout the Twin Cities metro area as part of your role?*

Are you currently qualified as a Positive Support Professional under Minn. Stat. § 245D.091, or are you eligible to qualify based on your credential and post-master's clinical experience?*

BrightPath operates with a structured leadership cadence — weekly leadership team meetings, quarterly priority-setting, and scorecard-based accountability. Which best describes your experience working within a similar structure?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application