Director of Unit Based Services

New Hope, MN

Full Time

Senior Manager/Supervisor

Director of Unit Based Services
BrightPath LLC – Twin Cities Metro Area
Full-Time | Exempt | $95,000–$115,000 + 15% Annual Incentive

BrightPath empowers individuals with disabilities to pursue joy, independence, and meaningful community inclusion. We’re growing our Unit Based Services and seeking a strategic, mission-driven leader to guide program development, quality, compliance, and operational excellence across our service lines.
If you’re energized by building programs, developing people, and driving high-quality, person-centered services, this role offers the opportunity to shape the future of BrightPath’s impact.

About the Role
The Director of Unit Based Services provides strategic leadership and operational oversight for all Unit Based programs. This role manages a multidisciplinary team—including Designated Managers, Coordinators, Mental Health Specialists, and Direct Support Professionals—while ensuring regulatory compliance, financial performance, and continuous quality improvement.
You will lead new service line development, strengthen community partnerships, and champion a culture of accountability, learning, and person-centered care.

Key Responsibilities
Program & Service Line Leadership
•    Develop short-, mid-, and long-term growth plans for Unit Based Services.
•    Evaluate new service opportunities and ensure alignment with BrightPath’s mission.
•    Partner with DHS and leadership to secure licensure for new offerings.
•    Assess client needs and design programming to meet them.
Quality, Compliance & Continuous Improvement
•    Ensure compliance with DHS, MN Department of Health, HCBS settings rules, OSHA, EPA, and other regulatory bodies.
•    Lead quality assurance initiatives, program evaluations, and corrective action processes.
•    Oversee policy development, program design, and ongoing improvement planning.
Financial & Operational Management
•    Oversee P&L performance, budgeting, rate management, and financial metrics.
•    Drive fiscal integrity through monthly reporting and variance analysis.
•    Promote standardization, efficiency, and process improvement across all sites.
Leadership & Team Development
•    Supervise, coach, and develop managers and operational staff.
•    Ensure effective onboarding, training, and competency development.
•    Foster a positive, accountable, and growth-oriented work environment.

Qualifications
Required
•    Bachelor’s degree in Human Services, Management, or related field (or equivalent experience).
•    5+ years of leadership experience in health or human services.
•    5+ years of program management in Unit Based and Residential services for vulnerable adults.
•    Strong knowledge of Minnesota DHS, MN Department of Health, and HCBS setting rules.
•    Meets 245D Designated Manager qualifications, including:
•    Relevant degree or training (per 245D requirements).
•    1–4 years of direct care experience depending on education level.
•    3+ years supervisory experience in disability or aging services.
Preferred
•    Experience supporting individuals with extraordinary needs or crisis situations.
•    Project management experience (PMP, CAPM, or CPPM a plus).
•    Strong skills in problem-solving, negotiation, and conflict resolution.

Core Competencies
•    Strategic leadership and talent development
•    Regulatory expertise and compliance management
•    Financial acumen and operational oversight
•    Program planning, evaluation, and quality improvement
•    Cross-department collaboration and communication
•    Crisis management and sound judgment

Working Conditions
•    Office-based with travel between Twin Cities program sites.
•    Requires occasional after-hours availability for emergencies.
•    Ability to lift up to 50 lbs and perform standard physical movements related to site visits.

Why BrightPath?
BrightPath was founded to enable the freedom to pursue joy. We honor individuality, promote self-determination, and support people in living full, meaningful lives in their communities. As a leader here, you’ll shape services that truly matter.

BrightPath LLC is an Equal Opportunity Employer.

BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you meet the 245D Designated Manager qualifications as outlined by MN DHS?*

How many years of supervisory experience do you have in programs serving individuals with disabilities or adults 65+?*

Are you able to work occasional after-hours shifts to support emergency response?*

Please describe your experience developing or expanding service lines in a human services organization.*

Have you previously been responsible for P&L management, budgeting, or financial oversight for human services programs*

Describe your experience leading quality assurance, compliance reviews, or corrective action processes.*

What is your experience with crisis management or supporting individuals with extraordinary needs?*

Have you supervised multi‑disciplinary teams (e.g., managers, coordinators, DSPs, mental health specialists)?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application