Director of Quality Assurance & Compliance

West Saint Paul, MN

Full Time

Executive

Director of Quality Assurance & Compliance

Location: Twin Cities Metro Area
Salary: $90,000–$120,000 annually

Job Type: Full-Time, Exempt
Schedule: Monday–Friday, 8:00 AM–5:00 PM, Hybrid

About BrightPath

BrightPath is dedicated to empowering individuals with disabilities through high-quality, person-centered residential services. We believe in self-determination, community integration, and providing the support people need to live full, joyful lives.

Position Overview

BrightPath is seeking an experienced Director of Quality Assurance and Compliance to lead the strategic direction, oversight, and performance of our quality and compliance functions across 245D licensed service lines. This role ensures our programs consistently meet and exceed state and federal standards while fostering a culture of accountability, regulatory excellence, and continuous improvement.

You will directly supervise two Compliance Managers and collaborate closely with leaders across Operations, Training, HR, and Executive teams to strengthen systems, uphold licensure requirements, and enhance overall service quality.

What You’ll Do

Leadership & Team Management

Provide strategic leadership for all Quality Assurance & Compliance functions.
Supervise and develop the QA team, ensuring effective coaching, support, and performance management.
Lead cross-department alignment and EOS processes (huddles, L10s, scorecards, etc.).

Regulatory Compliance & Quality Oversight

Maintain compliance with 245D, DHS, MDH, and all applicable state/federal regulations.
Design and refine internal audit systems and quality monitoring tools.
Lead audits, investigations, licensing reviews, and corrective action planning.
Oversee incident reporting, maltreatment documentation, and emergency responses.
Hold monthly Quality Assurance Oversight Meetings with leadership.

Strategic Planning & Organizational Development

Analyze data to identify service trends, risks, and training needs.
Serve as the subject matter expert on regulatory updates impacting 245D services.
Develop and maintain corporate policies, procedures, and compliance frameworks.
Manage departmental metrics, budgets, and performance scorecards.

Qualifications

Bachelor’s degree in Human Services, Compliance, or related field (Master’s preferred).
5+ years of leadership experience in QA or compliance within 245D/HCBS settings.
Strong knowledge of Minnesota DHS licensing, MDH guidelines, and person-centered models.
Ability to develop and maintain audit/oversight programs.
Experience creating or overseeing service plans.
Technology skills: Excel, Google Suite, Therap, and ability to learn new systems.
Valid driver’s license.

Skills We’re Looking For

Strong leadership, coaching, and collaboration skills.
Excellent communication, both written and verbal.
Proven ability to implement change, improve systems, and enhance employee performance.
Project management strengths with the ability to thrive in a fast-paced environment.
Experience supporting individuals with extraordinary needs and crisis situations.
Ability to develop compliance policies and procedures within 245D licensing.

Work Conditions

Office-based with frequent travel to Twin Cities program sites.
Occasional evenings/weekends for urgent needs.
Ability to lift up to 25 lbs and navigate residential settings.

Why BrightPath?

You’ll join a mission-driven team that values integrity, continuous improvement, and person-centered support. We are committed to ensuring high-quality services that truly enhance the lives of individuals with disabilities.

BrightPath LLC is an Equal Opportunity Employer.

BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you have at least 5 years of experience in a 245D setting creating service plans?*

Do you have at least 2 years of experience providing direct client oversight?*

Have you previously overseen or contributed to compliance programs in a residential or human services setting?*

BrightPath’s mission is to enable the freedom to pursue joy for individuals with disabilities. In 2–3 sentences, please share why this mission resonates with you.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application