Compliance Manager

West Saint Paul, MN

Full Time

Quality Assurance

Experienced

Compliance Manager — BrightPath LLC

New Hope, MN (on-site, with travel across the Twin Cities metro) | Full Time | Quality Assurance | $70,000–$80,000

The Role

BrightPath is a Minnesota 245D provider of residential and community-based services for individuals with disabilities and mental health challenges across the Twin Cities metro. Our Compliance Manager is the person who keeps our quality and compliance engine running — reviewing incidents, catching patterns before they become problems, and making sure every program meets or exceeds 245D standards.

This is a hands-on role, not a policy-binder job. You'll work inside Therap daily, sit at the table with directors and program managers weekly, and own the corrective action process end to end. If you know 245D cold and you like fixing root causes instead of chasing symptoms, this is your seat.

What You'll Actually Do

Incident & medication oversight (daily)

Review GERs, incident reports, and MAARC/CPS entries; request edits, drive follow-up, and escalate high-risk incidents (injury, restraint, 911, elopement, maltreatment)
Monitor medication errors and MAR compliance in Therap, including pharmacy interface and low-supply tracking
Lead internal investigations when needed and coordinate timely, accurate reporting to state agencies

Quality assurance & pattern analysis (weekly/monthly)

Run root-cause analysis on significant or repeated incidents and issue corrective action plans (CAPs) that actually stick
Review T-logs and documentation for trends, red flags, and training needs
Lead BrightPath's Quality Assurance & Compliance meetings with directors and program managers, and report out at weekly GER close-out
Audit client paperwork deadlines (ISPs, 45-day and annual plans, revisions) across all programs

Regulatory & licensing

Maintain expert-level knowledge of Minnesota 245D and related federal requirements; translate regulatory changes into workable policy
Prepare for and manage DHS licensing reviews, surveys, and investigations
Oversee person-centered plan development and documentation standards for all service types

Systems & relationships

Maintain and optimize our Therap EHR configuration and compliance tracking
Train and coach staff on documentation requirements — building competence, not fear
Maintain relationships with case managers and lead agencies; assist in intake and service review meetings

What You'll Need

Minimum 5 years' experience in 245D settings creating and implementing service plans
At least 2 years of direct client oversight in disability services
Demonstrated expertise in Minnesota 245D regulations and compliance standards
Proficiency with Therap EHR and Google Workspace
Valid driver's license and reliable transportation for Twin Cities metro travel
Bachelor's degree preferred (equivalent experience considered)

Bonus Points For

Compliance program oversight or QA leadership experience
Internal audit and root cause analysis background
HIPAA, OSHA, and federal healthcare regulation knowledge
Direct experience with DHS licensing reviews and corrective action processes
Familiarity with CADI, DD, BI, CAC, and Elderly Waiver requirements
CHC or CPHQ certification

Pay & Benefits

Salary: $70,000–$80,000, based on experience and qualifications
Health: Medical, dental, and vision insurance (first of the month after 60 days)
Retirement: 401(k) with 3.5% company match after one year
Time off: PTO plus Earned Sick and Safe Time (ESST); major paid holidays
Growth: Support for compliance certifications and continuing education, direct mentorship from senior leadership, and a clear runway toward director-level work

Know Before You Apply

On-call: This position participates in an after-hours on-call rotation for incident response and emergency consultation. On-call stipend provided.
Travel: Regular travel throughout the Twin Cities metro to multiple service sites. Mileage reimbursed at the IRS standard rate.

About BrightPath

BrightPath exists to enable the freedom to pursue joy. We provide quality residential services built on self-determination — supporting and honoring each person's individuality so they can exercise real choice on the path to maximum independence, integrated in their community.

BrightPath LLC is an equal opportunity employer committed to an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.

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Do you have at least 5 years of experience in a 245D setting creating and implementing service plans?*

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This position includes an after-hours on-call rotation (stipend provided). Are you able to participate in an on-call rotation?*

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The salary range for this position is $70,000–$80,000. Is this range consistent with your expectations?*

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Briefly describe your experience reviewing incident reports (GERs), medication errors, or maltreatment reporting under 245D — and one example of a corrective action you implemented that addressed a root cause.*

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